Tenant Portal
The tenant portal gives each of your tenants their own secure login, separate from your manager app, where they can see what they owe, pay rent, and handle the everyday requests that would otherwise land in your inbox.
What the tenant portal is
The tenant portal is a self-service area built specifically for the people who rent from you. It is completely separate from the manager app you use to run your business. Your tenants never see your books, your other tenants, or any of your management tools. They simply log in to their own account and see what relates to them.
Giving tenants a portal cuts down on the back-and-forth: instead of emailing you for a copy of an invoice or asking when rent is due, they can find it themselves, pay online, and even put their rent on auto-pay.
What a tenant can do
Once a tenant has access, their portal lets them:
- See a dashboard showing rent due and the state of their account at a glance.
- View their lease — the contract terms and any signed documents tied to it.
- View and download invoices as professional PDFs whenever they need a copy.
- Make payments online and set up auto-pay so rent is collected automatically each cycle.
- Manage payment methods — add or update the card or bank account they pay with.
- Book facilities such as amenity rooms or shared spaces you make available.
- Submit and track tickets for maintenance requests, watching status as you respond.
- View property info — details and resources you share for their building.
- Update their profile — contact details, emergency contacts, vehicles, and more.
Online payments require a connected payment processor
Giving a tenant access
Access is driven entirely from the manager side, and it hinges on one thing: the tenant having an email address on file. From your perspective:
- Open Rentals → Tenants and select the tenant (or add a new one).
- Make sure they have an email address. The portal invite is sent to this address, so it must be correct.
- Trigger their access: an invite/claim link is sent to that email so the tenant can set their password and sign in.
- The tenant follows the link, creates their login, and lands on their portal dashboard.
Screenshot coming soon
The tenant portal dashboard showing rent due, the active lease, recent invoices, and quick actions to pay or submit a ticket.
Because the invite is tied to the tenant's email, keeping that address up to date is the single most important detail for a smooth portal experience. See the Tenants guide for everything you can record on a tenant record.
Encourage auto-pay
Once a tenant is in the portal, the best thing they can do (for both of you) is turn on auto-pay.