Privacy Policy

1. Introduction

Tenant Buddy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management software and marketing website (collectively, the "Service").

By using Tenant Buddy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for Tenant Buddy, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Business information (company name, property details)

2.2 Property and Tenant Data

As part of providing our property management services, you may input:

• Property information (addresses, unit details, amenities)
• Tenant information (names, contact details, lease terms)
• Financial data (rent payments, invoices, expenses)
• Documents (lease agreements, inspection reports)

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage data (features used, pages viewed, time spent)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our Service
• Processing payments and transactions
• Sending you invoices, receipts, and account notifications
• Responding to your customer service requests and support needs
• Improving our Service and developing new features
• Sending marketing communications (with your consent)
• Complying with legal obligations and protecting our rights
• Detecting and preventing fraud, security breaches, or technical issues

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers
• Email delivery services
• Analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you close your account, we will delete or anonymize your personal information unless we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at [email protected].

8. Canadian Privacy Laws

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to protecting your personal information in accordance with Canadian privacy standards.

If you have concerns about our privacy practices, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after we post modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: